Privacy Policy

Article 1 General provisions

At top-diagnostics.com, we are committed to ensuring the confidentiality and protection of your personal data, in our capacity as the Administrator of the personal data you provide to us.

This Policy explains when and why we collect personal information ("personal information" and "personal data" are used as identical terms in this Policy) about people who visit our site and use our services, how we use it, the conditions under which we may disclose it to others, and how we safeguard it.

We may change this Policy from time to time, so please make sure you are familiar with the current Privacy Policy. By using our site and the services provided through it, you agree to be bound by this policy.

Any questions related to this Policy can be sent to e-mail: info@topdia.eu

Article 2 About us

We are top-diagnostics.com , and we provide services, products or general information regarding our business.

Our management address is 1408 Sofia, 188 Vitosha Blvd. When we use “we” and “us” and verbs in this form in the text below, we mean top-diagnostics.com

Article 3 How we collect personal information from you

We receive information about you when you use our site top-diagnostics.com , for example when you send a request to receive an offer/information, or in the process of requesting, ordering and using the services provided on the site.

Article 4 What kind of personal information do we collect?

We collect only basic personal data about you, which does not include special categories of personal data (“sensitive data”). The personal information we collect may include name, address, e-mail address, telephone number, other data required by the Accounting Act and other laws, as well as information about which pages are visited and when.

Article 5 Why we need your data

We need to know your personal data in order to provide you with the services offered through this site, within the framework of a contract between us in connection with their provision, as well as information that you have requested or to which you have expressly agreed. We will not collect personal data that we do not need for the above purposes.

Article 6 How your information is used

We may use your information to:

• We provide the services you have requested, including processing your orders and fulfilling our obligations arising from the contractual relationship between us;
• We provide new information directly related to services you have requested;
• Respond to inquiries and provide you with information you have requested, including assistance in resolving issues arising in connection with your inquiries;
• We use remarketing through trusted sites, including Google AdWords and Facebook;
• We are looking for your opinions or comments regarding the services and products/trainings we provide;
• We perform statistical analyses and other analyses to improve our services;
• We ensure the protection of your interests in connection with the use of our site or services;
• We inform you about changes to our terms and conditions, privacy policy or services.

Article 7 How long do we keep your information?

We keep your personal data only to the extent and for as long as necessary for the respective activity for which they were provided, or as provided for in a contract between us, in compliance with the requirements and deadlines provided for in the Accountancy Act, tax laws and other applicable regulatory acts in force in the Republic of Bulgaria.

The data you have provided for use for marketing purposes is kept until you notify us that you no longer wish to receive the relevant information from us.

After achieving the purposes of processing your personal data, we destroy it.

Article 8 Who has access to your information

We will not sell, rent, or share your information with third parties for marketing purposes.

We may transfer your information to third parties – service providers, subcontractors and other related organizations solely for the purposes of performing tasks and providing services to you on our behalf.

However, when we use third-party service providers, we only disclose the personal information that is necessary to provide the service, and we have a contract with the relevant third party that requires them to keep your information private and not use it for their own direct marketing purposes.

We will not provide your information to third parties for their marketing purposes unless you have requested it, or it is required by law, court order, or to prevent fraud or other crime.

We work with various third party service providers to provide you with quality and reliable services. When you inquire about or purchase any of these services, the relevant third party service provider will use your data to provide you with information and to fulfill their obligations arising in this regard under contracts with them. In some cases, they will act as a data controller of your information, and we therefore recommend that you familiarize yourself with their Privacy Policy. These third party service providers will share your information with us, and we will use it in accordance with this Privacy Policy.

Provision of your data to government authorities may only be carried out in cases provided for by law and in a volume that does not exceed the purposes for which they were requested.

The Personal Data Protection Commission exercises legal control over the personal data processing process and we provide full access to the personal data registers we maintain under the legal conditions for this.

Article 9 Where we process your data

All personal data we process is processed in Bulgaria, but for hosting and maintenance purposes this information is located in Bulgaria. Third parties do not have access to your personal data, except when required by law.

Art.10 In which cases will we contact you?

You have a choice whether to receive information from us or not.

We may contact you freely when and to the extent necessary to perform the services you have requested, the contractual obligations between us, to provide new information directly related to the services you have requested, in response to your inquiry, for the purposes of preserving your interests in connection with the use of the site or our services, or based on a legal requirement. We have the right to send an email newsletter about news from the site, to which newsletter you have subscribed with your email address.

We will not contact you for marketing purposes by email, telephone, text message, or post unless you have given us your prior explicit consent, or the communication is directly related to you and meets the requirements of the General Data Protection Regulation (Regulation (EU) 2016/679),

Article 11 How you can access, correct or delete your personal data

You have the right at any time to request from us:

• access to your personal data collected in the process of providing and using the services, including: confirmation of whether we process your personal data, what categories they are, the purposes of this processing, and the recipients to whom the data is disclosed, as well as a message with a copy of your personal data that is being processed and its source;
• correcting information you have provided to us when it becomes incorrect or out of date, such as your email address and any other information;
• deletion or blocking of your personal data when their processing does not meet the requirements of the Personal Data Protection Act or the General Data Protection Regulation (Regulation (EU) 2016/679);
• notification of this correction, deletion or blocking to third parties to whom your personal data has been disclosed, except where this is impossible or involves disproportionate effort.

The action you request to access, correct, delete or block personal data is performed only with respect to your personal data. It is free of charge.

To request access, correction, deletion or blocking of your personal data that we process, you must send us a written request containing:

1. name, address and other data for identification of the relevant individual;

2. description of the request;

3. preferred form for providing the information under Article 28, paragraph 1;

4. signature, date of submission of the application and correspondence address.

5. a notarized power of attorney, when submitted by an authorized person. The application may also be signed with an electronic signature.

The application is sent to email: info@topdia.eu

We will fulfill your request for access, correction, deletion or blocking within 14 days, subject to legal requirements and exceptions in this regard.

You will be notified of the decision to take the requested action or the refusal to do so, as required by law. The notification will be sent to you by mail with return receipt requested or may be received in person against signature.

Art.12 How you can file an objection or complaint against the processing of personal data

In cases provided for by law, you have the right to:

• your objections to us against the processing of your personal data where there is a legal basis for this; where the objection is justified, the personal data of the individual concerned can no longer be processed;
• to object to the processing of your personal data for direct marketing purposes;
• to be notified before your personal data is first disclosed to third parties or used on your behalf for the purposes of the previous point of this article, and to be given the opportunity to object to such disclosure or use.

If you wish to make any complaint about the way your data is processed, you can contact us at info@topdia.eu . If you are not satisfied with our response or do not believe that we are processing your data in a lawful manner, you can contact the competent authority for personal data protection – the Personal Data Protection Commission.

Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.

tel.: 02/915 35 18, 02/915 35 15, 02/915 35 19, fax: 02/915 35 25

Email: kzld@cpdp.bg

Website: www.cpdp.bg

Article 13 Available security measures to protect your information from loss, misuse or alteration

When you provide us with personal information, we take steps to ensure that it is processed in a secure manner. The top-diagnostics.com website uses a secure communication protocol SSL certificate. HTTPS authenticates the site and the respective web server on which it is uploaded. It also two-way encrypts the connection between the client and the server, which provides protection against eavesdropping, tampering or falsification of the content of messages. In practice, this provides sufficient guarantees that the user is connecting to the correct site (and not a fake copy), as well as ensuring that the content of messages between the user and the site cannot be read or tampered with by third parties. Additional information about HTTPS ( https://bg.wikipedia.org/wiki/HTTPS ).

Non-sensitive information (your email address, etc.) is commonly transmitted over the Internet, and therefore can never be guaranteed to be 100% secure. In this regard, although we strive to protect your information, we cannot guarantee the security of any information you send to us, and you do so at your own risk. Once we receive your information, we make every effort to ensure the security of our systems.

Art.14 Profiling

We will not use automated decision-making or profiling.

Article 15 Use of cookies

Like many other websites, ours uses cookies. Cookies are small, individual pieces of information sent by an organization to your computer to recognize you when you visit. They collect statistics about your browsing activity. This allows us to track user traffic patterns and develop statistical analyses of service usage, such as time spent on the website and the pages most frequently visited. Cookies do not identify you as an individual, and the aggregated statistics do not include personal information. Cookies help us improve the website and provide a better personalized service.

By agreeing to use this site and its services, you consent to the use of cookies, including Google Analytics cookies.

If you prefer not to receive cookies while browsing the Website or via HTML formatted emails, you may refuse them. To do this, you can set your Internet browser to warn you before accepting a cookie or to refuse cookies when it alerts you to their presence. You can usually find these settings in the 'Options' or 'Preferences' menu of your browser. To be aware of these settings, as well as for more detailed information, you can use the 'Help' button in your browser's menus.

Art.16 Links to other sites

Our website may contain links to other websites operated by other organizations. This privacy policy applies only to our website, so we encourage you to read the privacy statements of other websites you visit. We are not responsible for the security policies of other websites, even if you use links from our website to reach them.

In addition, if you have reached our website through a third-party site, we cannot be responsible for the privacy policy and practices of the owners and administrators of that third-party site and we recommend that you check its Privacy Policy.

Article 17 Transfer of personal information outside Europe

As part of the services we provide to you, the information you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws as Bulgaria. By providing your personal data, you consent to such transfer, storage, or processing. If we transfer your information outside the EU in this way, we will take appropriate security measures to ensure the protection of your personal information in accordance with this Privacy Policy.

If you use our services while outside the EU, your information may be transferred outside the EU in order to provide you with these services.

Art.18 Revision of this Policy

We regularly review this Policy to ensure quality and lawful protection of your personal data. This Policy was last updated in March 2018 and is in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679).